Speaking Engagements

Process Excellence Conference

Learn how to lean your processes before automating them.

Awards

What awards and what did you do?

Lean Six Sigma

Learn how to align your business processes to enhance your customer experience understanding where the processes can be automated and what aspects of your processes need to be customer facing that add true value to your business identifying capabilities in your:
People: Developing the capabilities of our people. A simple consistent experience for our people and our customers.
Technology: Contemporary technology platforms and teams. Unlocking efficiency through technology.
Innovation: Creating capability for repeatable change and innovation. Putting the customer at the heart of everything you do.

Future of Work

Work is shifting from Hands to Heads and Heads to Hearts. Interpersonal and Creative roles will be the hardest of all to mechanise. By 2030 one third of all jobs will be in Professionals Services, Health, Engineering and Education sectors. Two thirds of jobs will be considered soft skills which will become essential skills.

The future requires skills that are not current in the marketplace but can be learned and taught. Problem solving skills will be key and people will collaborate and be more creative in that space. Businesses need to get aligned on their vision and strategy, inform and educate employees, remove robotic language and be realistic in your roadmap.

Process Automation

Automation delivers benefits to all aspects of your organisation and our customers.

Our Customers: Automating process can improve the customer experience

•Standardised and consistent experience

•Reducing errors and rework

•Improved turnaround times

•Customers are provided with a higher level of support – always real-time

•Innovative – new and more convenient service interactions

Our People: Automation improves the way our people can work

•Reduces repetitive work

•Frees up time so our people can provide a more human and personalised experience to our customers

•Improved productivity as automation becomes a tool employees can use to support customer needs

•Providing opportunities to upskill to more challenging tasks as well as increased experience in areas of automation

Our Business:Automation supports profitable growth through increase productivity

•Improved data quality (reduced errors, duplication, monitoring and reporting. Improved consistency)

•Improved performance controls, and more sophistication in our service

•Robots can run 24/7 leading to higher throughput of work